Complaints Procedure

It is important to SdW Therapy Services that you are receiving the service and assistance that you want; therefore we welcome your feedback as we are to work with you to deliver a service you are happy with.

If you are unhappy with your service please first speak with your therapist, hopefully the problems can be resolved.

If you are unhappy with the outcome, please contact us.

If you are further unhappy with the outcome of your complaint you can contact the relevant bodies below:

Occupational Therapy Australia
AHPRA – Australian Health Practitioner Regulation Agency Medicare
NDIS – National Disability Insurance Scheme
Department Social Services (formally FaHSCIA)

Contact Us

Phone: 0409 555 573

Hours of Services:

Mon-Fri       9:00-5:30
Saturdays - Groups Only